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  • We don't pass you off, we are the manufacturer and warranty all of the products we sell. We get our customers quick answers and solutions in the rare case you have a problem.

  • All of our boat and dock ladders have a 3 year full replacement warranty, if anything goes wrong with them we will send you brand new ladder without hassle or cost to you.

  • If you ever have a problem with one of our products just call, we'll fix it.

  • We will ask for images of the defects so we can make immediate improvements in our production but we will never wait to send your replacement ladders or accessories, we do not need the used products back before we send you new ones. You are never required to pay shipping if it is a product defect.

You are not responsible for any shipping damage.

  • We spend extra money on packaging to ensure your new boat ladders and accessories will ship safely but there is always the chance rough handling or stacking could cause damage though.

  • We will send you a replacement boat or dock ladder as soon as you provide us with images.

  • We do not need the damaged ladder back before we send you a replacement.

  • There is never any cost to you in the event of damage, we handle everything quickly so you can be back on the water without delay.